Shipping policy
<h2>Shipping Policy</h2>
<p><strong>Last updated:</strong> May 24, 2026</p>
<h3>Processing Time</h3>
<p>Most orders are processed within <strong>1-3 business days</strong> (Monday-Friday, excluding US holidays). You'll receive an email confirmation with tracking information once your order ships.</p>
<h3>Shipping Rates & Delivery Times — United States</h3>
<ul>
<li><strong>Free Standard Shipping</strong> on orders over $35 (5-12 business days)</li>
<li><strong>Standard Shipping:</strong> $5.99 flat (5-12 business days) for orders under $35</li>
<li><strong>Express Shipping:</strong> $14.99 (2-5 business days)</li>
</ul>
<h3>International Shipping</h3>
<p>We ship to most countries worldwide. International rates are calculated at checkout based on destination and order weight. Estimated delivery: <strong>10-25 business days</strong>, depending on country and customs processing.</p>
<h3>Order Tracking</h3>
<p>Once your order ships, you'll receive an email with a tracking number and link. Tracking updates may take 24-48 hours to appear after the carrier picks up the package. Track anytime at <a href="https://www.calmpalmsus.com">www.calmpalmsus.com</a> under <strong>My Orders</strong>.</p>
<h3>Address Accuracy</h3>
<p>Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you spot an error, email <a href="mailto:support@calmpalmsus.com">support@calmpalmsus.com</a> within 1 hour of placing the order — we'll do our best to update it before the order ships.</p>
<h3>Customs, Duties & Taxes (International)</h3>
<p>International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.</p>
<h3>Lost, Damaged, or Stolen Packages</h3>
<p>If your package arrives damaged, defective, or never arrives within the expected window, contact us within <strong>30 days</strong> of the original order date at <a href="mailto:support@calmpalmsus.com">support@calmpalmsus.com</a>. We'll work with the carrier and either replace the order or issue a full refund. Photos help us resolve issues faster.</p>
<h3>Multiple Shipments</h3>
<p>If your order contains multiple items, they may ship from different warehouses and arrive separately. You'll receive a tracking number for each shipment. This does not affect your total shipping cost.</p>
<h3>Holiday & Peak Season</h3>
<p>During major holidays (Black Friday, Christmas, etc.) and peak seasons, processing and delivery times may extend by 2-5 business days due to higher order volume. We recommend ordering early.</p>
<h3>Questions?</h3>
<p>Email us at <a href="mailto:support@calmpalmsus.com">support@calmpalmsus.com</a> — we respond within 24 hours, Monday through Friday.</p>